Legal notice

Legal Disclaimer & Terms of Service - Chapels
Trade Name: Chapels
Contact Phone: +44 1223 236522
Contact Email: chapels05refresh@icloud.com
Business Address: 29 Elm Drive, Billinge, Wigan WN5 7PU, United Kingdom
Effective Date: May 11, 2026

1. Introduction & Applicability

These Legal Disclaimer & Terms of Service (the "Terms") govern your use of the Chapels website (the "Site") and all related services, including but not limited to product purchases, order processing, and customer support. By accessing, browsing, or transacting on this Site, you agree to be bound by these Terms, as well as our Privacy Policy and Shipping Policy, which are incorporated herein by reference. We reserve the right to modify these Terms at any time without prior notice. Your continued use of the Site after any changes constitutes your acceptance of the revised Terms. To ensure compliance and avoid website suspension, we strictly adhere to international e-commerce regulations and relevant UK laws in formulating these Terms.

2. Business Information & Compliance

This Site is operated by Chapels, a business registered and operating in the United Kingdom, complying with all applicable UK laws and regulations, including the Electronic Commerce Regulations 2002, the Consumer Rights Act 2015, the UK General Data Protection Regulation (UK GDPR) alongside the Data Protection Act 2018, and relevant product compliance requirements. Our full contact details for legal and customer inquiries are:
  • Trade Name: Chapels
  • Business Address: 29 Elm Drive, Billinge, Wigan WN5 7PU, United Kingdom
  • Contact Phone: +44 1223 236522 (Monday to Friday, 9:00–17:00 GMT)
  • Contact Email: chapels05refresh@icloud.com
Pursuant to UK e-commerce regulations, we disclose that all prices displayed on the Site include applicable VAT, unless explicitly stated otherwise. For products sold to the EU market, we comply with EPR environmental protection policies and relevant requirements for authorized EU representatives, ensuring that all products meet market access standards. For products sold in the UK market, we strictly follow UKCA certification requirements and provide compliant UKCA Conformity Declarations (UKCA DoC) as needed to ensure product safety and compliance. All terms of service are presented in clear, transparent language to ensure consumer understanding.

3. Intellectual Property Rights

All content on this Site, including but not limited to text, graphics, logos, images, product descriptions, software, and brand identifiers, is the exclusive property of Chapels or its licensed content suppliers. This content is protected by UK and international copyright, trademark, and other intellectual property laws. You may not reproduce, distribute, modify, transmit, reuse, republish, or exploit any content from this Site for commercial or public purposes without the express written consent of Chapels. Unauthorized use of our intellectual property may result in legal action. We also respect the intellectual property rights of third parties and have established a sound intellectual property protection mechanism to avoid infringement risks.

4. Product Information & Accuracy

We strive to ensure that all product descriptions, pricing, images, and availability information on the Site are accurate, complete, and up-to-date. However, errors may occasionally occur, including but not limited to typographical errors, pricing discrepancies, or stock availability inaccuracies. We reserve the right to correct any errors, inaccuracies, or omissions at any time without prior notice. We do not warrant that product descriptions or other Site content are error-free, current, or reliable, and we shall not be liable for any inconvenience or loss caused by such errors.
We strictly prohibit exaggerated product descriptions or false publicity, and all product introductions are truthfully stated to avoid misleading consumers. For products that require mandatory certification (such as CE certification for EU market and UKCA certification for UK market), we ensure that the products have obtained corresponding certifications and can provide relevant certification documents for inspection upon request. For age-restricted products, we conduct strict age verification checks to prevent minors from purchasing prohibited itemssuperscript:3.

5. Orders & Contract Formation

By placing an order through the Site, you submit a binding offer to purchase the selected products. A legally binding contract between you and Chapels is formed only when we send you a formal order confirmation email, confirming acceptance of your order. We reserve the right to refuse or cancel any order for any reason, including but not limited to: product unavailability, errors in pricing or product information, suspicion of fraudulent activity, non-compliance with age restrictions for certain products, or failure to verify payment details.
In accordance with the Consumer Rights Act 2015, we ensure that all order terms are fair and do not contain unfair clauses that would imbalance the rights and obligations of you and Chapels. We will truthfully record all transaction information, and the transaction records will be kept for no less than 2 years for inquiry and verification.

6. Pricing & Payment

All prices listed on the Site are in British Pounds (GBP) and include applicable VAT, unless explicitly stated otherwise. We reserve the right to adjust prices at any time, but such adjustments will not affect orders that have already been confirmed with an order confirmation email. For EU market sales, we hold a valid VAT tax number in the EU and ensure the consistency of tax number and logistics trajectory in accordance with relevant regulations.
We accept major credit/debit cards and other payment methods as indicated at checkout, complying with the Payment Services Regulations 2017, which require us to implement strong customer authentication and protect your payment credentials. The payment interfaces we connect to all have international payment qualifications, with transparent rates and no hidden charges, ensuring the safety and compliance of your payment process. Payment must be made in full at the time of order placement. We reserve the right to cancel orders if payment is not received, verified, or if unauthorized transactions are suspected. For any unauthorized payments, we will promptly refund the amount in accordance with regulatory requirements.

7. Shipping & Delivery

Shipping and delivery terms are detailed in our dedicated Shipping Policy, which forms part of these Terms. By placing an order, you agree to comply with the terms outlined in the Shipping Policy, including those related to processing times, delivery estimates, shipping fees, and international customs requirements. For EU shipments, we use authorized IOSS intermediaries to simplify customs clearance and reduce unexpected charges for customers wherever possible.

8. Cancellations, Returns & Refunds

Our policy on cancellations, returns, and refunds fully complies with the UK Consumer Rights Act 2015, which grants you a 14-calendar-day cooling-off period from the date of receiving your goods to cancel your order and receive a full refund (including original shipping fees, where applicable). For full details on how to cancel, return goods, or claim a refund, please refer to our Refund Policy, which is available on the Site and incorporated into these Terms.
We do not charge excessive fees for cancellations or returns, and we ensure that all refund terms are fair and transparent, in line with UK consumer protection regulations. We will process refund requests in a timely manner after receiving the returned goods and completing the inspection, and the refund will be returned through the original payment channel.

9. Limitation of Liability

To the fullest extent permitted by applicable UK law:
  • Chapels shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of the Site, purchase of products, or any delay or failure in delivery, including but not limited to loss of profits, loss of data, or loss of business opportunity.
  • Our total liability for any claims related to the Site, products, or these Terms shall not exceed the total amount paid by you for the specific product(s) giving rise to the claim.
  • We do not exclude or limit liability for death or personal injury caused by our negligence, fraudulent misrepresentation, or any other liability that cannot be excluded under UK law.

10. User Obligations

You agree to use the Site only for lawful purposes and in accordance with these Terms. You must not:
  • Use the Site in any way that could damage, disable, impair, or overload the Site or its related systems, or use technical means to interfere with the Site's search and ranking results.
  • Attempt to gain unauthorized access to any part of the Site, user accounts, or sensitive business information.
  • Impersonate any person or entity, or falsely state or misrepresent your affiliation with any person or entity.
  • Submit false or misleading information when placing an order (including false age information for age-restricted products) or contacting customer support, or engage in malicious evaluation, slander, or false complaint behaviors.
  • Violate any applicable UK laws or regulations, including but not limited to data protection laws, consumer protection regulations, and intellectual property laws; or sell or purchase counterfeit, prohibited, or non-compliant products through the Site.

11. Privacy & Data Protection

Your use of the Site and provision of personal data is governed by our Privacy Policy, which complies with the UK GDPR and the Data Protection Act 2018. By using the Site, you consent to the collection, use, storage, and transfer of your personal data as outlined in the Privacy Policy, including: (1) collecting only necessary personal data for specified, legitimate purposes; (2) ensuring data accuracy and updating it as needed; (3) retaining data only for as long as necessary; and (4) implementing appropriate security measures to protect your data from unauthorized access or loss. We have added a Cookie pop-up on the Site, clearly informing you of the use of Cookies and allowing you to independently choose to agree or refuse, without mandatory default consent, to comply with international privacy protection standards.
We do not process or share your personal data without a valid legal basis (e.g., your consent, performance of a contract, or legitimate interest), and we comply with ICO guidelines regarding cookies and data sharing—including obtaining your explicit consent before using non-essential cookies for advertising or analytics purposes. You have the right to access, correct, delete, or restrict the processing of your personal data, as well as the right to data portability, in accordance with UK GDPR requirements. We encrypt and store customer data, regularly back up data, and configure a DDOS/WAF firewall to prevent data leakage and ensure data security compliance.
For international data transfers, we use appropriate safeguards (such as the UK’s International Data Transfer Agreement (IDTA)) to ensure compliance with UK GDPR requirements for cross-border data flows.

12. Prohibited & Restricted Activities

You agree not to use the Site for any prohibited activities, including but not limited to: (1) purchasing age-restricted products if you are under the required age; (2) using the Site to engage in fraudulent or illegal transactions; (3) uploading or transmitting harmful, offensive, or infringing content; (4) interfering with the Site’s functionality or security; (5) violating any UK or international laws related to e-commerce, data protection, or intellectual property; (6) engaging in malicious bulk purchases and returns to damage our legitimate interests; (7) selling or purchasing products that do not meet UKCA, CE and other compliance certification requirementssuperscript:2.

13. Governing Law & Jurisdiction

These Terms shall be governed by and construed in accordance with the laws of England and Wales. Any disputes arising from or related to these Terms, your use of the Site, or your purchase of products shall be subject to the exclusive jurisdiction of the courts of England and Wales.

14. Severability

If any provision of these Terms is found to be unenforceable or invalid under applicable UK law, such provision shall be deemed struck out or modified to the minimum extent necessary to make it enforceable, and the remaining provisions shall remain in full force and effect.

15. Contact for Legal Inquiries

For any questions, concerns, or legal inquiries regarding these Terms, data protection, product compliance, or other related matters, please contact us using the following details:
  • Email: chapels05refresh@icloud.com
  • Phone: +44 1223 236522 (Monday to Friday, 9:00–17:00 GMT)
  • Postal Address: 29 Elm Drive, Billinge, Wigan WN5 7PU, United Kingdom
We aim to respond to all legal inquiries within 2–3 business days and resolve any issues in compliance with UK law to ensure the legitimate rights and interests of both parties